We know that finding a massage therapist who truly understands your body’s unique needs can be great. That is why we are thrilled to introduce a new feature for our booking process – you can now prebook massage appointments with your favorite therapists!
This new feature is all about personalizing your experience. We want each session to be more than just a regular massage — it should be an amazing experience that leaves you feeling completely relaxed and renewed! Check out the video tutorial below.
Note: You'll need at least one booking with one of our RLAX therapists to be able to use it.
How Does It Work?
There are 3 steps to pre-book a therapist
- Step 1: Add a therapist to your preferred therapist list
- Step 2: Select your preferred therapist for your booking
- Step 3: Wait for the booking confirmation wit your preferred therapist
Step 1: Adding a Therapist to Your Preferred Therapist List
The easiest way to add a new therapist to your "My Therapist" list is simply by rating their service.
Here is how it works: After your massage session, we will ask you to rate your therapist. By awarding your therapist a five- star rating, we will automatically include them in your “My Therapist” list.
Missed rating your therapist right after the massage?
No worries, you can still add them later. Simply revisit your past bookings and tap the heart icon beside the therapist's name. We will then guide you through the rating process
Now, you are ready to start booking massage sessions directly with your favorite therapists.
Step 2: The Booking Process
To select your preferred therapist, simply click on the "My Therapist" button in the menu and choose your favorite therapist. Now, you will proceed with the familiar booking process by choosing your preferred treatment, location, and preferred time. Please keep in mind that appointments with your chosen therapist have to be scheduled at least 3 hours in advance.
Before you finalize your booking by clicking “Book Now”, double-check all the provided information for accuracy.
Step 3: Confirming Your Booking
Once you have submitted your booking, a dedicated notification will be sent to your preferred therapist, informing them that you want to schedule an appointment with them directly.
Please note that the confirmation of your booking may take up some time. You will receive a notification as soon as your therapist confirms your booking.
While we are working hard to arrange all massages for you, there will be instances when our therapists are unavailable due to unexpected reasons. If this occurs, there is no need to worry. Our team will reach out to you.
After you received the confirmation of your booking you can finally RLAX and prepare for a soothing experience with your favorite therapist!